embeddedMIND customers receive a full support package. This includes highly responsive technical support from the product developers, advice on product deployment options and regular input to the product roadmap via the product management team.
embeddedMIND support includes:
- Unlimited use of a ticket-based web support site showing open and closed tickets
- Email and phone access to developers during business hours
- Rapid response with automatic problem escalation
- Regular maintenance releases incorporating upcoming feature previews and issue resolutions
- Dedicated customer owners for familiar customized support.